FORUM DRAMA AND
PROFESSIONAL ROLE-PLAY
FORUM DRAMA – A DEFINITION
Each Forum Drama Workshop is specially designed
to meet the individual needs of the organisation involved. Forum
Drama Workshops allow your company to act with the benefit of
hindsight, to experience a situation and role-play the alternatives.
Step by step your organisation will be able to develop and refine
appropriate solutions and strategies.
Once RST has received your company’s
brief we devise a range of scenarios to characterize the issues
involved. Participants are then free to work with the characters
to change the outcomes of the scene. They do this safe in the
knowledge that the actors will do the embarrassing bits!
Using the improvisation skills of the actors
the participants experience a given situation from a series of
perspectives. Using ‘play, rewind, replay’ participants
can direct the actors to make changes knowing that if they don’t
like the result it can be altered immediately. Contributors are
free to abandon or adapt any change they feel are inappropriate,
work in co-operation with colleagues to create strategies and
discuss outcomes.
Forum is safe, motivating and thought-provoking, contributors
find it liberating and are repeatedly astounded by the range of
possibilities they can explore.
PROFESSIONAL ROLE-PLAY – WHAT IS IT?
Ever wondered how members of your staff
appear to your clients or customers? Do they present your company
at its most professional and competent? Or do they let personal
– often unguarded – reactions get the better of them
and compromise their performance … and your image?
By providing an opportunity for role-play
in a sage yet challenging environment, employees can perfect people
skills that will enable them to handle existing clients more effectively
and attract new business – even in the most trying conditions.
RST offers two workshops. One is ideal for
employees of companies who regularly deal with a wide cross-section
of the public, such as banks, call-centres or sales organisations.
The other is suited to those companies seeking to achieve and
sustain the highest standard of interpersonal skills from their
staff when dealing with important clients.
The team presenting the workshop provides
constant feedback and constructive criticism to ensure that progress
is rapid yet permanent.
Intended for
Staff at all levels – from management
down – who are in contact with individual customers or long-term
clients.
The benefits
The course will help delegates increase
self-awareness, increase confidence and learn to communicate clearly,
constructively and assertively (without damaging aggression and
defensiveness).
Duration
A two-day course – usually run over
a weekend.
Number of Participants
Both courses are suitable for 20-30 people.
The Cost
The cost of the Role-play Workshop is £200
per delegate.
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